Return policy
Our return policy
- You have 14 days to return your purchase from the date of delivery.
- Items must be returned in their original condition and packaging.
- Enclose your receipt and the completed return form on why you want to return your order.
- Use the prepaid return label included in the package.
- A €3,95 return fee with be deducted from your refund.
- Remember to write down the shipping number so you can track your package.
Refunds
When you return an order, a €3,95 return fee with be deducted from your refund.
When we receive your return package, we will check the goods and you will be refunded the amount minus the return fee. The amount will be transferred to the same payment card used for the purchase.
Please note that it can usually take up to 14 days from the time you send the package back until our warehouse has handled it. Please contact us at online@soyaconcept.com if the waiting time is longer than expected.
Exchanges
If you wish to exchange for another item or size, you can make a new order on our webshop. We are unfortunately not able to offer an automatic exchange.
If you have used a discount code with your purchase, we will of course ensure that the discount also applies to your exchange. All you have to do is contact us at online@soyaconcept.com.
Important
You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use.
- It has been damaged while you were responsible for it.
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate.
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
Right of return for used goods
There are 14 days of right of withdrawal for goods that you have used. If the item has been used, it can still be returned during the cancellation right. As a consumer, one must in principle only take the product into consideration, so test your purchase as in a physical store. After receiving it, you must handle the goods only in a way so that you can determine the nature of the goods, properties and the way the product works. If the item is used, you can only get a part or nothing of the purchase amount returned. It is the consumer who must pay for any impairment. That value is determined by what we can get for the product in a further sale.
Shop with care
Return shipments has an impact on both enviroment and economy. We use extra packaging and our emissions increase. Therefore, we would like to encourage shopping with care. We should only order items we expect to be able to keep. On all our products you can find measurements and other useful information about the product. Please use this information when shopping, so we avoid unnecessary returns.
When you shop with care and have no returns, we would like to reward you with a €15 discount on your next purchase. If no returns are registrated on your order, you'll automatically receive your voucher directly in your inbox. We thank you for caring.
Documentation of your purchase and return form:
You must enclose a copy of the order confirmation or other proof of your purchase.
Return address
C/O DSV Solutions
Mossvej 27, port 759-762
8700 Horsens
Denmark
Att. Returns/soyaconcept
EU